Privacy Policy

This Privacy Policy applies to the ASSOOO website and mobile application (together, the “Services”). ASSOOO currently facilitates auto-rickshaw bookings and may introduce other ride categories, including bike and car rides, in the future.

In this policy, “ASSOOO”, “we”, “our” or “us” refers to the operator of the ASSOOO Services. “You” or “user” means a person who visits or uses the Services.

1. Information We May Collect

Depending on the features you use, we may collect the following categories of information:

• Account and contact information: name, mobile number, email address and account identifiers that you provide when registering or contacting us.
• Booking information: pickup and drop-off addresses, trip details, selected ride category, booking time, fare, trip status and relevant booking history.
• Location information: device location, where you grant the required permission, to help identify pickup points, display nearby available drivers, support navigation and facilitate an active ride.
• Payment information: payment method, transaction reference, payment status and related records. Payments may be handled by a third-party payment provider. We do not intend to collect or store your complete card, UPI PIN or banking credentials on ASSOOO systems.
• Communications: information you provide when contacting customer support, submitting feedback or reporting an issue.
• Device and technical information: device type, operating system, app version, IP address, diagnostic data and logs reasonably needed to operate, secure and troubleshoot the Services.

2. Location Permission

ASSOOO may request access to your device location. Location access helps you select a pickup point, find available drivers, share trip progress and support the ride. You can manage location permission through your device settings; however, some location-based features may not work if permission is disabled.

Where the app supports location sharing during an active trip, location may be shared with the assigned driver or relevant service personnel for that trip. We do not claim to track your location continuously when you are not using a feature that requires it.

3. How We Use Your Information

We may use information for the following purposes:

• To create and manage your account and verify your mobile number.
• To receive, process, confirm and manage ride bookings.
• To connect you with an available driver and communicate trip details.
• To calculate fares, process payments and provide booking receipts.
• To provide customer support and respond to questions, complaints or disputes.
• To send service-related messages, booking updates and important notices.
• To maintain platform safety, prevent fraud, investigate misuse and protect users and drivers.
• To maintain, troubleshoot and improve the Services.
• To comply with applicable legal obligations and respond to lawful requests.

4. When We Share Information

We may share only information reasonably necessary for the relevant purpose with:

• Assigned drivers: relevant booking details and information needed to complete the trip, such as your name, pickup point, destination and contact or trip-coordination details.
• Service providers: providers that help us with hosting, maps, location services, OTP/SMS delivery, notifications, customer support, analytics, security or payment processing, where these services are used.
• Authorities and other parties: where disclosure is required by law, legal process, a valid government request, or is reasonably necessary to protect rights, safety and security.

We do not sell your personal information to third parties. Service providers are expected to handle information only for authorised purposes and apply appropriate safeguards.

5. Payments

If you make a digital payment, the transaction may be processed by an external payment service provider. That provider's own terms and privacy policy may also apply. ASSOOO may receive transaction details such as the payment reference, amount and status to confirm your booking and maintain records. Do not share your UPI PIN, password or OTP with anyone, including anyone claiming to represent ASSOOO.

6. Notifications and Communications

We may send essential service communications such as OTPs, booking confirmations, driver or trip updates, payment information and support responses. If optional promotional communications are introduced, you will be able to opt out where required by applicable law. You can also manage app notification permissions through your device settings.

7. Data Retention

We retain personal information only for as long as reasonably necessary to provide the Services, fulfil the purposes described in this policy, resolve disputes, maintain security and comply with applicable legal, tax, accounting or regulatory requirements. Retention periods may differ depending on the type of information and the reason it is held.

When information is no longer required, we will take steps to delete or anonymise it, subject to lawful retention requirements and legitimate operational needs.

8. Data Security

We use reasonable technical and organisational measures designed to protect information against unauthorised access, alteration, disclosure, loss or misuse. No website, application, network or storage system can be guaranteed to be completely secure. Please keep your account credentials and OTPs confidential and notify us if you suspect unauthorised use of your account.

9. Your Choices and Privacy Requests

Subject to applicable law, you may contact us to request access to information associated with your account, correction of inaccurate information, deletion of information where eligible, withdrawal of consent for processing based on consent, or assistance with a privacy concern.

To make a request, email assooo2026@gmail.com using your registered mobile number or email address and describe the request. We may ask for reasonable information to verify your identity before acting on it. If you withdraw permission needed for a feature, that feature may no longer be available.

Account deletion requests can also be submitted through the same contact details. Some records may need to be retained where required by law or for legitimate security, dispute-resolution or transaction-record purposes.

10. Third-Party Services and Links

The Services may use or link to third-party services, such as maps, payment providers or communication platforms. Those services may collect information under their own privacy policies. We encourage you to review their policies. ASSOOO is not responsible for the privacy practices of independent third-party services.

11. Children's Privacy

The Services are not intended for children to create or manage an account independently. A parent or lawful guardian should make bookings on behalf of a child where necessary. If you believe a child has provided personal information to us in a manner that is not permitted by applicable law, please contact us so we can review the matter.

12. Changes to This Privacy Policy

We may update this policy when our Services, technology, business practices or legal requirements change. The updated version will be published on this page with a revised “Last updated” date. Please review this page periodically.

13. Contact Us

If you have questions, requests or complaints about this Privacy Policy or the handling of your personal information, please contact us:

This policy is intended to explain our privacy practices in plain language. It should be reviewed and adjusted to match the actual permissions, SDKs, payment providers, data flows and operating entity used by the live ASSOOO app.